See below how Torrens Connect’s services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.
| APRIL 2021 |
MAY 2021 |
JUNE 2021 |
JULY 2021 |
AUGUST 2021 |
SEPTEMBER 2021 |
|
| KPI 1.1 punctuality* | 99.3% | 99.5% | 99.5% | 99.7% | 99.6% | 99.0% |
| KPI 1.2 on-time running* | 98.8% | 98.5% | 99.2% | 98.5% | 99.4% | 98.9% |
| Ticket checks conducted | 2803 | 2757 | 2528 | 1639 | 1686 | 2281 |
| Items of lost property collected | 82 | 83 | 91 | 76 | 97 | 83 |
| Items of lost property claimed | 22 | 23 | 23 | 14 | 13 | 14 |
| Customer feedback received+ | 24 | 27 | 15 | 20 | 31 | 27 |
* KPI 1.1 measures punctuality at the commencement of all frequent trips. KPI 1.2 measures on-time running for the duration of all non-frequent trips. For more, see Adelaide Metro.
+ via Adelaide Metro