A review of our operational performance data

Monthly service statistics

Torrens Connect will provide statistics that will demonstrate how our services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.

2020

JULY

AUGUST

SEPTEMBER

KPI 1.1 on-time running*

99.1%

99.5%

99.5%

KPI 1.2 on-time running*

96.6%

99.1%

99.3%

Ticket checks conducted  

4000+

3000+

Items of lost property collected

71

102

72

Items of lost property claimed

21

25

20

Customer feedback received+

10

11

8

* KPI 1.1 measures all frequent trips (15 minute frequency or less); KPI 1.2 measures all non-frequent trips (16 minutes or more).
+ via Adelaide Metro