See below how Torrens Connect’s services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.
| OCTOBER 2020 |
NOVEMBER 2020 |
DECEMBER 2020 |
JANUARY 2021 |
FEBRUARY 2021 |
MARCH 2021 |
|
| KPI 1.1 punctuality* | 98.9% | 99.6% | 99.6% | 99.2% | 99.3% | 99.6% |
| KPI 1.2 on-time running* | 99.2% | 98.6% | 99.4% | 98.8% | 98.7% | 99.3% |
| Ticket checks conducted | 3311 | 2380 | 3694 | 2398 | 2077 | 2926 |
| Items of lost property collected | 102 | 77 | 106 | 81 | 52 | 97 |
| Items of lost property claimed | 22 | 25 | 33 | 24 | 17 | 21 |
| Customer feedback received+ | 18 | 13 | 19 | 11 | 14 | 24 |
* KPI 1.1 measures punctuality at the commencement of all frequent trips. KPI 1.2 measures on-time running for the duration of all non-frequent trips. For more, see Adelaide Metro.
+ via Adelaide Metro