See below how Torrens Connect’s services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.
| 2020 |
JULY |
AUGUST |
SEPTEMBER |
OCTOBER |
NOVEMBER |
DECEMBER |
| KPI 1.1 on-time running* |
99.1% |
99.5% |
99.5% |
98.9% |
99.6% |
99.6% |
| KPI 1.2 on-time running* |
96.6% |
99.1% |
99.3% |
99.2% |
98.6% |
99.4% |
| Ticket checks conducted |
4000+ |
3000+ |
3311 |
2380 |
3694 |
|
| Items of lost property collected |
71 |
102 |
72 |
102 |
77 |
106 |
| Items of lost property claimed |
21 |
25 |
20 |
22 |
25 |
33 |
| Customer feedback received+ |
10 |
11 |
8 |
18 |
13 |
19 |
* KPI 1.1 measures all frequent trips (15 minute frequency or less); KPI 1.2 measures all non-frequent trips (16 minutes or more).
+ via Adelaide Metro