Operational performance

See below how Torrens Connect’s services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.

APRIL
2021
MAY
2021
JUNE
2021
JULY
2021
AUGUST
2021
SEPTEMBER
2021
KPI 1.1 punctuality* 99.3% 99.5% 99.5% 99.7% 99.6% 99.0%
KPI 1.2 on-time running* 98.8% 98.5% 99.2% 98.5% 99.4% 98.9%
Ticket checks conducted 2803 2757 2528 1639 1686 2281
Items of lost property collected 82 83 91 76 97 83
Items of lost property claimed 22 23 23 14 13 14
Customer feedback received+ 24 27 15 20 31 27

* KPI 1.1 measures punctuality at the commencement of all frequent trips. KPI 1.2 measures on-time running for the duration of all non-frequent trips. For more, see Adelaide Metro.
+ via Adelaide Metro