Operational performance

See below how Torrens Connect’s services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.

2020

JULY

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER

KPI 1.1 on-time running*

99.1%

99.5%

99.5%

98.9%

99.6%

99.6%

KPI 1.2 on-time running*

96.6%

99.1%

99.3%

99.2%

98.6%

99.4%

Ticket checks conducted

4000+

3000+

3311

2380

3694

Items of lost property collected

71

102

72

102

77

106

Items of lost property claimed

21

25

20

22

25

33

Customer feedback received+

10

11

8

18

13

19

* KPI 1.1 measures all frequent trips (15 minute frequency or less); KPI 1.2 measures all non-frequent trips (16 minutes or more).
+ via Adelaide Metro