Operational performance

See below how Torrens Connect’s services are performing each month. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.

OCTOBER
2020
NOVEMBER
2020
DECEMBER
2020
JANUARY
2021
FEBRUARY
2021
MARCH
2021
KPI 1.1 punctuality* 98.9% 99.6% 99.6% 99.2% 99.3% 99.6%
KPI 1.2 on-time running* 99.2% 98.6% 99.4% 98.8% 98.7% 99.3%
Ticket checks conducted 3311 2380 3694 2398 2077 2926
Items of lost property collected 102 77 106 81 52 97
Items of lost property claimed 22 25 33 24 17 21
Customer feedback received+ 18 13 19 11 14 24

* KPI 1.1 measures punctuality at the commencement of all frequent trips. KPI 1.2 measures on-time running for the duration of all non-frequent trips. For more, see Adelaide Metro.
+ via Adelaide Metro