See below how Torrens Connect’s services are performing. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.
| OCTOBER 2021 |
NOVEMBER 2021 |
DECEMBER 2021 |
JANUARY 2022 |
FEBRUARY 2022 |
MARCH 2022 |
|
| KPI 1.1 punctuality* | 99.4% | 99.1% | 99.7% | 99.6% | 99.5% | 99.8% |
| KPI 1.2 on-time running* | 98.8% | 98.9% | 98.6% | 99.7% | 99.4% | 99.5% |
| Ticket checks conducted | 2608 | 2107 | 2198 | – | – | – |
| Items of lost property collected | 94 | 84 | 76 | 81 | 82 | 84 |
| Items of lost property claimed | 20 | 12 | 12 | 17 | 12 | 4 |
| Customer feedback received+ | 17 | 34 | 20 | 23 | 39 | 41 |
* KPI 1.1 measures punctuality at the commencement of all frequent trips. KPI 1.2 measures on-time running for the duration of all non-frequent trips. For more, see Adelaide Metro.
+ via Adelaide Metro
– No ticket checks were conducted during this period due to COVID-19.