Operational performance

See below how Torrens Connect’s services are performing. This information enables Torrens Connect to monitor and improve in all operational areas ensuring our customers enjoy an exceptional travel experience.

OCTOBER
2021
NOVEMBER
2021
DECEMBER
2021
JANUARY
2022
FEBRUARY
2022
MARCH
2022
KPI 1.1 punctuality* 99.4% 99.1% 99.7% 99.6% 99.5% 99.8%
KPI 1.2 on-time running* 98.8% 98.9% 98.6% 99.7% 99.4% 99.5%
Ticket checks conducted 2608 2107 2198
Items of lost property collected 94 84 76 81 82 84
Items of lost property claimed 20 12 12 17 12 4
Customer feedback received+ 17 34 20 23 39 41

* KPI 1.1 measures punctuality at the commencement of all frequent trips. KPI 1.2 measures on-time running for the duration of all non-frequent trips. For more, see Adelaide Metro.
+ via Adelaide Metro
– No ticket checks were conducted during this period due to COVID-19.