Values and policies

Statement of purpose

Customer inside the tram

Connecting communities through journeys that matter.

Our customers are at the core of everything we do at Torrens Connect. No matter whether it is getting to work on time, visiting the Royal Adelaide Hospital, or catching up with friends and family, we know that every journey is important to our customers. Torrens Connect is committed to getting you to your destination safely and on time.

Our values

As organisation, Torrens Connect is a proponent of the following values (TRACS):

  • Being inclusive
  • Playing your part
  • Open communication
  • Actively listening
  • Equality
  • Valuing others’ opinions
  • Responsibility
  • Say what you do, do what you say
  • Ownership
  • Be willing to learn from your mistakes
Customer Driven
  • Reliability
  • Professionalism
  • Identifying our customers’ needs
  • Identifying and reporting of issues and hazards
  • Looking out for others
  • Creating a safe environment


Torrens Connect develops policies and procedures around all of its activities.

Key policies are available below as PDFs.

Download PDF

Environmental Policy

Our underlying belief is that all harm to the environment is preventable and our business must operate in ways that are socially, economically, environmentally, and legally sustainable.
[Download PDF 95 KB]

Quality Policy

Torrens Connect’s vision is to operate and maintain the safest light rail network in Australia. To achieve this, we embrace safety as a core value for our network and ensure that our operations are free from the potential to cause harm to our employees, contractors, passengers, and the public.
[Download PDF 185 KB]

Safety Policy

The Safety Management System (SMS) provides the overarching governance framework and management system elements for the railway operations undertaken at Torrens Connect.
[Download PDF 465 KB]

Customer Service Plan

The customer is at the heart of everything we do at Torrens Connect. We aim to exceed expectations in every part of the journey.
[Download PDF 135 KB]