Everything’s under control
“If it happens on the tram network, Tram Control either monitor it or control it.” Trams run to a timetable – in fact, Torrens Connect is quite proud of its …
Tram operators on the move
Torrens Connect is working with CQUniversity looking at how movement can be increased for rail industry workers. There is an increasing awareness of the health risks associated with sedentary jobs …
Body cams on board
Torrens Connect’s Customer Service Officers are now wearing body cameras when performing duties. Sometimes it feels like there are cameras everywhere these days: dash cams, traffic cams, CCTV… not to …
Rail Safety Week
A moment of distraction can change your life forever. Rail Safety Week (RSW) is held annually in Australia and New Zealand to raise awareness and improve safety both in the …
Calling out anti-social behaviour
Torrens Connect has entered into an agreement with CrimeStoppers which will see the CrimeStoppers logo and phone number both inside the carriage and on all doors of Adelaide’s tram fleet. …
Happy 1st Birthday Torrens Connect
Adelaide’s tram service is celebrating the first anniversary of its operation by Torrens Connect on 5 July 2021. Torrens Connect has had a very successful first year of operation. Operation …
ISO certification
Torrens Connect has been accredited with conforming to ISO 9001, 14001 and 45001. One of Torrens Connect’s major goals after taking over the operation of Adelaide’s tram service was to …
Isaac Newton says to hold on!
Holding on during your journey is important because unexpected incidents can happen. Torrens Connect takes pride in its ability to provide an uneventful journey to customers. And that’s the norm. …
Celebrating women in public transport
Torrens Connect celebrated International Women’s Day with a special event at its Glengowrie depot. The public transport sector is one of the lowest employers of women in Australia – something …
Everyone loves the corridor
When you get on a tram, do you ever look at the infrastructure required for you to get to your destination? It is perhaps an obvious statement to say that …
Continually striving for improvement
While some of the Adelaide Metro tram network is a closed corridor, a good part of it is shared with road users: Jetty Road (Glenelg) and through the CBD to …
Keeping your journey uneventful
As a customer, you expect to be able to get onto a tram and get to where you need to go. The tram arrives. You get on, validate your metroCARD, …
How do you wash a tram?
While crews clean the insides of trams regularly, how do you wash the outside of a tram? The answer is: with a tram wash! Car owners know how much dust …
Movember fun with a serious message
Some people might think of Movember as men growing a moustache for a laugh, but behind the humour is a more serious concern for raising funds and promoting awareness of …
Trams and Covid-19
Torrens Connect takes health and safety seriously – of our customers, our employees, and those around the rail corridor. Our employees – especially our tram operators – are vital. Without …
Service with a smile
Customer Service Officers are there to assist you. Torrens Connect has four Customer Service Officers and by now regular commuters might be familiar with the faces of Belinda, David, Sukhwinder …
Lost something? Check with us!
With over 11 000 tram journeys and half a million passengers each month, it’s perhaps surprising that Torrens Connect collects only about 100 items of lost property in that period …
Visit from the Minister for Infrastructure and Transport
Following a recent press conference announcing the trial of a new tap-and-pay ticketing system on trams, the Hon. Corey Wingard MP visited Torrens Connect’s Glengowrie depot. Torrens Connect staff were …
Tap and pay on trams
Travelling on Adelaide’s trams is about to get easier. From late September 2020, tram customers without a metroCARD or Seniors Card will be able to tap and pay for their …
Every day is a new day for Torrens Connect drivers
A fascination with trams and people is what inspired Kuntal Langrana to become a tram driver. On just her second day of learning to drive, a pedestrian walked in front …
Stakeholders see tram operation
Monday, July 6, 2020 Torrens Connect stakeholders came together at the Glengowrie Depot for Day 2 of Adelaide’s new tram operation. SeaLink Travel Group Chief Executive Officer Clint Feuerherdt was …
Business as usual for Adelaide trams
Sunday, July 5, 2020 Torrens Connect created history in Adelaide this month when its first tram left from the Glengowrie depot. It was business as usual as Tram Operator David …
Meet Our New General Manager
Adelaide’s Glengowrie tram depot has some new faces with none more cheerful and welcoming than Torrens Connect General Manager Magda Robertson. Tram drivers and workers could have been excused for …
Here to Help
Customer, community and people are key components as Torrens Connect takes over the Adelaide tram operations in July. Standing alongside the Torrens Connect commitment to simpler, faster and more connected …
Great Experience
It has been many years since Dorothy Barbaro caught an Adelaide tram but it didn’t take long to rekindle her love for the iconic transport. Dorothy was chatting with Torrens …
Torrens Connect Customer Charter
Torrens Connect is a joint venture with Transit Systems, John Holland Group and UGL that will deliver simpler, faster and more connected journeys for people living, working and visiting Adelaide. …