Permit to work

Torrens Connect operates and maintains the Adelaide Tram Network. Application to access the network is required if:

  • there is a requirement to access the Tram Network to undertake work, or
  • the activities will encroach onto the Tram Network, or
  • the activities have the potential to impact the intended operation of a level crossing i.e. contra-flow.

Prior to applying for access, Torrens Connect requires all applicants to read the Permit to Work Procedure, located on the Resources page to ensure terms and conditions on accessing the Tram Corridor are understood and complied with.

As per Section 118 of the Rail Safety National Law (RSNL), every person working on the Tram Network must be able to provide proof of ID and competencies. To meet this requirement, all Rail Safety Workers (RSWs) on the network must hold and carry a valid Rail Industry Worker (RIW) card.

RIW is a national competency management system for rail workers. It is owned by the Australasian Railway Association (ARA) and endorsed by all its member organisations. The system is provided by Metro Trains Australia. More information about the program can be found on the RIW website.

Specific information about Torrens Connect’s Safeworking Rules and Procedures, including network access requirements, is located on the resources page. Delivery of Torrens Connect’s Operational Rail Induction (ORI) will be delivered through the RIW Portal.

It is the responsibility of all RIW card holders to ensure they are aware of updates to Torrens Connect’s Safeworking Rules and Procedures. Therefore, it is essential that you keep your contact details up-to-date in order to receive any updates.

Other conditions must be met and upheld to ensure the safety of both workers and the general public:

  • All work is to be conducted under the supervision of a Competent Worker (LO/PO).
  • The Tram Network is electrified by way of 600V DC Overhead Wiring (OHW). When applying for access you may need to consider additional electrical safety requirements.

Due to the additional hazards that exist when working in and around the tram corridor, a permit must be submitted to Torrens Connect, and authorisation received, prior to the commencement of works.

This includes filming and photography at a stop or on board a tram. 

An information brochure (270 KB PDF) contains more detailed information about the Danger Zone that represents the safe boundary of the tram corridor, the types of activities that require a permit, and information about how to apply for a permit.

Once a permit application has been submitted to Torrens Connect you will receive a response within two business days.

Please note that applications must be lodged at least 21 days in advance of works.

The Danger Zone represents the safe boundary of the tram corridor. Crossing over the boundary could lead to a major safety risk, such as collision with a tram or electrocution. It is defined as 3 m from the nearest rail and extending above and below the ground to ensure safety around the overhead lines. Where there is more than one track, the area between the tracks is also considered to be within the Danger Zone.

Those seeking a permit to work must familiarise themselves with:

before submitting the application form.


For any further information please contact Torrens Connect at