Frequently Asked Questions

Ticketing and metroCARD

You do not need a validated ticket for travel from the Entertainment Centre or anywhere within the City Mile (South Terrace, Botanic Gardens, Festival Plaza). You can also travel Jetty Road, Glenelg between the Brighton Road and Mosely Square tram stops for free. See Free City Services.
Yes, a ticket vending machine is located on each tram. You can buy single use tickets or top up your metroCARD and pay by cash or credit card. You can also use your credit card or enabled mobile device to use the marked tap-and-pay validators.
Yes. Validators are located throughout the vehicle.
Fares are the same for all Adelaide Metro services – see metroCard and Cash Fares
If your child is 5 or under and not attending school, they travel free. Otherwise a student ticket must be purchased.
Yes, all fares, discounts and concessions that apply on Adelaide Metro buses and trains will apply to travel on trams. However, if paying by tap-and-pay, you can only currently transfer to another tram.
MetroCARDs can be used for travel on the tram. Customers will be able to validate on board.
You can purchase paper tickets from the Ticket Vending Machine on board. You can purchase a
  • single ride – adult and/or concession ticket, or
  • daily - adult and/or concession ticket.
You can find out if you're eligible for a concession ticket by visiting the Concessions information page.
Yes. You can purchase tickets or top up your metroCARD using cash or payWave.
No. You cannot purchase a metroCARD at a Ticket Vending Machine. You can only buy metroCARDs at Agents or online. See Where to buy.
Yes, you can add value to your metroCARD. The electronic ticket vending machine accepts cash and payWave transactions. The ticketing machine has easy to follow instructions on how to top up your metroCARD. For further information on purchasing and using your metroCARD, see Tickets & Fares.
You can check your metroCARD balance at any Ticket Vending Machine. You can also check your balance at any onboard validator.
Unless you are travelling within the free zone you must validate your metroCARD or ticket whenever you board an Adelaide Metro service. A ticket is valid on any service for 2 hours.
There will be Customer Service Officers travelling on the network happy to assist, although they won’t be at every stop or on board every tram. Each Ticket Vending Machine has instructions on how to use.
Yes, our Customer Service Officers will be authorised to check tickets and inform DPTI (Department of planning, Transport and Infrastructure) for incorrect use of ticketing concessions or fare evasion.
Yes, our Customer Service Officers will be authorised to check metroCARDs and inform DPTI (Department of planning, Transport and Infrastructure) for incorrect use of metroCARD ticketing concessions or fare evasion.
You will receive a prompt on the validator confirming your tap on has been successful.

On board the tram

No. Bikes are not permitted on trams unless it is a folding bike enclosed in a bag less than 90cm x 60cm x 40cm. See Adelaide Metro for more information about bikes.
Yes as long as it is less than 125cm long x 74cm wide x 150cm high. All tram stops are wheelchair accessible and there are on-board spaces with a restraint on every tram. Customer Service Officers (when available) and Drivers are available to assist. For more information, see Accessibility & Disability
Yes. At the stop keep your pram parallel (sideways) to the tracks, behind the yellow line. Be mindful of slopes and high winds which can cause your pram to roll. Always apply the brakes and restrain your child in the pram. Board the tram with the pram in front of you, lifting the front wheels over the small gap. When exiting the tram, step out first then pull the pram towards you, rear wheels first.
No. For the comfort and safety of all passengers there is no food or drink to be consumed on the tram unless in the case of a medical requirement.
Assistance animals are able to travel on a lead in the tram. They are required to be a registered assistance animal with appropriate qualification/registration and where applicable wear an identifiable coat.
Yes, these seats are a different colour to the majority of other seats on board (generally red) and passengers must vacate for priority users.
Yes, each tram has ergonomically designed handrails that are designed for stability assistance.
No. Only registered assistance animals are allowed on board.

Catching the tram

There are electronic passenger information display board on board every tram. There are also pre-recorded announcements on board the tram advising the next stop name as it approaches.
Always remain behind the marked white line. Do not move forward until the tram has stopped.
Each door has a yellow button. Wait for the button to flash ''green" then press the button to open the door. The door will remain closed when the tram is moving.
No. Certain stops need to be selected. Listen for driver announcements
No. Although public toilets in the vicinity of selected stops can be found on the information map located on the platform.
Yes, there is an emergency help button on board every tram which are located near the doors. Every stop also has an emergency help button.

Lost property

All items found on our tram or stops, or handed to our staff, are sent to the Depot in Glengowrie. To notify of your lost item please contact Adelaide Metro.
Once your lost property has been identified as found, you will be notified by Adelaide Metro or Torrens Connect. Details of where to pick up lost property and business hours will be provided.

More FAQs

Answers to more frequently asked questions can be found at Adelaide Metro.