The safety of our customers, community and team is our number one priority.
To ensure that everyone enjoys an exceptional experience on our trams, there are a number of things you can do to ensure your journey is enjoyable and safe.
When accessing tram stops remember to only cross the road and tracks at designated crossings and watch out for trams coming from both directions.
When waiting at a stop, stand back from the tracks behind the white line.
Please keep the doorways clear and wait for all customers to exit before you board.
Allow passengers with mobility impairment or wheelchairs to board first.
If travelling with young children, hold their hand whilst waiting at the stop and when getting on and off the tram.
If there is a seat available, even if you are only taking a short trip, please use it.
Once on board, walk into the tram to allow others to board promptly and remember to tap on. Do not block the doors or aisles with prams, bags or bikes.
Stand clear of the doors. If you need the doors re-opened at the stop, press the yellow button on the door.
Bicycles are not permitted on trams.
At the stop keep your pram parallel (sideways) to the tracks, behind the yellow line. Be mindful of slopes and high winds which can cause your pram to roll. Always apply the brakes and restrain your child in the pram while on the stop and on-board the tram. Board the tram with the pram in front of you, lifting the front wheels over the small gap.
When exiting the tram, step out first then pull the pram towards you, rear wheels first.
Remember to hold on at all times, particularly when the tram first moves away from the stop. The best thing to do is take a seat if one is available or hold onto a handrail or strap as the tram may brake unexpectedly.
Remove bulky bags from your back so other customer can easily move around.
Place bags on your lap or under the seat if you are seated or between your feet if you are standing. Avoid stowing bags and other items on seats.
All trams have assigned priority seats. Please be courteous to your fellow passengers and offer your seat to the elderly, pregnant women and people who have impaired mobility. Please remember that not all disabilities are visible.
When standing in the tram you always need to maintain your balance and footing. The best position that gives you a solid base is to keep your feet shoulder-width apart.
We suggest that while standing you utilise the safety handles and poles to help keep your balance and ensure your safety.
It is always good to have an eye towards the windows so you can see what is happening outside and be prepared for any movement.
The trams have customer information displays which show the next stops, and also public announcements to alert passengers about the next stop.
The tram will slow down and brake as it approaches every stop. Make sure you are ready to exit and try to move closer to a door before your stop while holding on. If the doors close before you have exited, press the yellow button on the door to alert the driver that you still need to exit.
Please use the designated crossing points to cross the tracks and road when leaving the stop.
Assistance animals are able to travel on a lead when travelling in trams, they are required to be a registered assistance animal with appropriate qualification/registration and where applicable wear an identifiable coat.
Other animals can travel subject to the following conditions:
- Small animals can travel on trams, but they must be able to be carried in a closed carrier.
- Non-assistance dogs on leads are not permitted.
- Guide dogs, hearing guide dogs or guide dogs in training can travel on all public transport services.
Riding the tram should be a pleasant experience for everyone.
Rollerblades, rollerskates, skateboards, scooters, unicycles or similar wheeled devices are not to be used whilst on the tram or at each stop.
Bicycles are not permitted on the tram (except folding bicycles in a bag under 90cm x 60cm x 40cm).
Examples of other items prohibited from carriage on the trams include:
- Flammable liquids and gases (petrol, kerosene, LPG, propane)
- Corrosive or acidic chemicals
- Any items over 90cm x 60cm x 40cm
The following is not considered acceptable behaviour on board a tram
- Putting feet on a seat
- Eating or drinking on a tram
- Using offensive language
- Fighting or offensive behaviour
- Obstruction to a door or seat
Every tram has CCTV cameras installed for your safety and security.
In case of an emergency, doors can be opened manually once the tram has stopped moving.
If you are concerned about your safety or the safety of others, please use the Emergency Help Point on board the tram to contact the operator.
Help us make the tram a safe and pleasant experience for everyone by reporting incidents, unattended items or suspicious behaviour to any available staff.
Customer Service Officers, security staff and police will be travelling throughout the network at stops and on board, and are there to help.
Our staff are committed to ensure that every customer enjoys an exceptional travel experience. We have a dedicated team of Operators and Customer Service Officers who have undergone an intensive training program to prepare for operations. Your driver’s number one responsibility is getting you to your destination safely. Please do not attempt to enter the driver’s cabin. If you need urgent assistance, please use the Emergency Help Point on board the tram or at the stop to contact a team member.
Our Customer Service Officers will be travelling throughout the network on selected services to assist customers at stops and on board. Our staff are there to help! If you need any assistance with ticketing, local information, connecting services please ask.
Don’t forget you must have a valid ticket or metroCARD card to travel on the tram. Penalties do apply.