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ISO certification

Torrens Connect has been accredited with conforming to ISO 9001, 14001 and 45001.

Four people holding certificates in front of a tram
BSI’s Roland Martin and Marc Barnes visited the Glengowrie depot and presented Head of HSQE Chris Cashman and General Manager Magda Robertson with certificates.

One of Torrens Connect’s major goals after taking over the operation of Adelaide’s tram service was to achieve accreditation under the globally-recognised International Organization for Standardization – which we have managed to achieve in our first year of operations!

Torrens Connect engaged the BSI Group as the third party Certification Authority based on their extensive experience in the rail industry as well as being one of Australia’s leading ISO certification providers.

A certification audit, held over 5 days, involved a rigorous analysis of Torrens Connect’s processes, practices and procedures against the requirements of the International Standards. All members of Torrens Connect’s Leadership Team were involved in the audit, articulating and explaining the mechanisms by which each department ensures ongoing compliance with the requirements of the Standards.

Torrens Connect’s electronic management system, originally scoped for National Rail Safety Law compliance, has undergone extensive improvement over the past year to ensure that it not only remains compliant with rail law, but also work health and safety law, and environmental protection legislation and policy.

The HSQE team worked tirelessly to rescope all management system documents to address the required elements within the ISO standards – resulting in over 250 corrective actions being closed since the commencement of operations in July 2020.

Head of HSQE Chris Cashman reports, “Notably, thanks to everyone’s efforts there were zero nonconformances, zero observations and zero improvement opportunities raised in the Certification Audit. This is a rare achievement indeed and something everyone at Torrens Connect can be immensely proud of!”

Torrens Connect has been accredited with operating:

  • a Quality Management System which complies with the requirements of ISO 9001:2015
  • an Environmental Management System which complies with the requirements of ISO 14001:2015 and
  • an Occupational Health and Safety Management System which complies with the requirements of ISO 45001:2018.

“Torrens Connect should be proud of their accomplishment in achieving certification,” says Marc Barnes, General Manager at BSI. “A strong focus on maintaining and improving the quality, safety and environmental management was demonstrated throughout all aspects of the business and management system. They possess a strong risk management and customer focused culture, and understand that sound management principles help to achieve business continuity and improvement.”

Torrens Connect is proud to be able to rate itself against other world-class organisations and is dedicated to continual improvement, protecting the environment in which it operates, and providing the highest service possible to employees, stakeholders, and customers.